Terms

Return policy is usually conditional

Returns often depend on unopened cartons, time windows, and restocking charges. Breakage-in-transit responsibility can be unclear unless written.

Note: guidance is general. On-site conditions can change the right choice. Use this as a checklist, not a substitute for an engineer/contractor.

What to ask

•Ask for written return terms (unopened/opened cartons, time window, restocking fee).
•Ask who bears damage in transit and how claims are handled.

Red flags

!“Returns anytime” with no written terms, or “no returns” without explanation.

Copy/paste checklist (WhatsApp)

Copy this into WhatsApp with your dealer/installer and ask them to reply in writing.

Checklist: Return policy is usually conditional

What to ask:
- Ask for written return terms (unopened/opened cartons, time window, restocking fee).
- Ask who bears damage in transit and how claims are handled.

Red flags:
- “Returns anytime” with no written terms, or “no returns” without explanation.

Reply with the written breakup/terms so I can verify.

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